Agreement
Arrival time 13.30 (1.30pm) at the commencement of your holiday where we will greet you and make sure everything is clean and warm. Your departure time is 11.00am. Please return the keys promptly to John Bird or Bob Garwell who will meet you for your departure.
No more than the maximum sleeping capacity of the caravan is allowed at any time. This is for your own safety and to comply with fire and safety regulations. More people staying in the van can also make for an uncomfortable time for all. If there is a baby in the party this is one exception to the rule. Any infringement of this rule could result in the immediate loss of your holiday with no monies refunded.
Primrose Valley is a family site and no all-young male or all young female parties are allowed, except with the express permission of Haven Holidays, Primrose Valley. Permission can be sought on your behalf if requested.
We understand that accidents occur and we try and cover as much as possible. If any of your party breaks an item, then please replace the item if the item is small, e.g. Ornament, Cutlery, Glass etc. If the item is a large item, then please still inform us, as we will still have to replace it for the next people who stay in the caravan.
Our aim is to hire a caravan of a high standard, which is also regularly cleaned to a similar high standard. We also believe that all guests have a right to such a service. To help us with this it is expected that all guests leave and clean the caravan in a way that they would expect to find it at the beginning of their holiday.
We love pets and understand that a pet is part of the family. However, due to the fact that other people do not have the same view and more and more children are becoming allergic to pets, we have decided that no pets are allowed in the caravan at any time.
This is a no smoking Caravan; if you do smoke we will still hire the caravan to you but in the interest of health please smoke outside, where a ashtray is supplied
THE COST OF ANY DAMAGE CAUSED BY THE NEGLIGENCE OF THE HIRER OR OTHER PERSONS STAYING IN THE CARAVAN DUE TO SMOKING OR CIGARETTES WILL BE SOUGHT DIRECTLY FROM THE HIRER.
The Booking.
Once we have received the last page of this agreement this is confirmation your booking in writing, an agreement has been made between us the caravan owners and you, the guest. We will provide the accommodation that you have asked for. If you, the guest, for any reason whatsoever is unable to take up the accommodation, then it is your responsibility to ensure that all monies outstanding are duly paid to us.
Insurance
Travel and holiday insurance are your responsibility. Policies are available, quite cheaply, to safeguard you in the event of having to curtail your holiday for whatever reason. Please find attached, Insurance Details and application form. If you have not paid the full balance before the due date and you cancel your holiday, we are legally entitled to claim from you according to the following increase scale of payments. If you have paid the full balance of the holiday and you have taken out insurance, then you will be able to claim for the full cost of your holiday. We therefore strongly recommend that you do take out cancellation insurance. If you do take out insurance then normally you are entitled to claim a claim from your insurance company.
Cancellations
All cancellations must be made, in writing, a telephone cancellation, must be backed up by a written cancellation within 3 working days, to Mr. R.P Garwell Miss A Garwell, otherwise you will still be responsible for all additional losses that are incurred. If we have to cancel your holiday, due to unforeseen circumstances, we will refund all monies that you have paid to us.
We apologize for the amount of rules, but we are sure that by doing this we will make your holiday one that you will want to happen again.
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